Frequently Asked Questions
Find answers to common questions about Express Route shipping, tracking, and services.
How do I track my shipment?
Enter your tracking number on the Track page to see real-time status updates, location history, and estimated delivery dates.
What if my package is delayed?
Delays can occasionally occur due to weather, customs inspections, or remote delivery addresses. Check your tracking page for specific checkpoint updates or contact support.
How do I schedule a pickup?
You can schedule a pickup through your account dashboard or by contacting our support team with your pickup address, preferred date, time window, and package details.
What items are prohibited for shipping?
Prohibited items include hazardous materials, explosives, illegal substances, firearms, and certain perishable goods. Check our prohibited items policy or contact support if you are unsure about a specific item.